Customer Service Representative

Support and facilitate circulation customer needs and complaints.
Work as a liaison between carriers, district managers and the circulation department.
General office duties are assigned as needed.
Essential Functions:
o Communicate with customers, carriers and district managers in a daily deadline environment o Maintain accurate records of customer complaints/requests and provides information to delivery team o Directly contribute to the resolution of customer complaints o Responsible for answering multi-line phones and taking messages o Greet walk-in customers and assist o Post subscriber and A/R payments o Calculate ad percentages o Manage obituary changeRequirements:
1-3 years of customer service experience, some accounting experience preferred Essential Knowledge, Skills, and Abilities:
o Ability to work with customers in person and on the phone o Ability to work under daily deadlines o Must be proficient with using a computer and various software programs, able to learn new software o Computer knowledge for data base operation and general office applications o Ability to handle multi-line phone system and take accurate messages o Ability to talk on the phone and keyboard at the same time o Ability to multi-task, with strong organization skills o Ability to work independently and manage time wisely o Ability to handle cash and balance a cash drawer o Excellent communications skills verbal and written o Ability to work with people and deliver memorable customer service o Ability to work in a team environment and communicate knowledge and shared goals Education:
o High School diploma or GED o Some college preferred Working Conditions:
o Duties are performed in an office environment o Willingness to work weekends and holidays o Constant talking and hearing o Frequent sitting, walking, standing, repetitive motionsRequisition Number:

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