IT Tech/Customer Service Representative
PonyPay PonyPay Danville, KY Danville, KY Contract Contract $9 - $25 an hour $9 - $25 an hour 19 hours ago 19 hours ago 19 hours ago Our growing business is looking for a qualified IT Technician/Customer Service Representative that will install and maintain payment processing systems and networks aiming for the highest functionality.
You will trainusers of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
The ideal candidate will have great troubleshooting abilities and attention to detail.
The goal is to install and maintain payment systems and/or equipment to optimize the role of technology on business sustainability.
The ideal candidate is preferred to be an enthusiastic individual who can listen to customer service issues and then offer resolutions by staying well-trained in product knowledge which is critical for offering quick and accurate customer assistance.
Responsibilities Set up payment processing equipment and necessary peripheral devices Check merchant's existing hardware to ensure functionality and compatibility with processing equipment Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems in accordance with PCI compliance standards Provide orientation and guidance to users on how to operate new software and processing equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.
) Maintain records/logs of repairs and fixes and maintenance schedule Identify processing or network equipment shortages and place orders Assist team members with IT and service issues Maintain/replenish equipment inventory as needed Maintain work schedule to ensure efficient time management Answers incoming customer calls regarding product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company's bottom line by problem solving and turning frustrated clients into retained clients Skills Proven experience as IT Technician or relevant position Excellent diagnostic and problem-solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Degree in Computer Science, engineering or relevant field is preferred Certification as IT Technician will be an advantage (e.
g.
, CompTIA A+, Microsoft Certified IT Professional) Ability to remain professional and courteous with customers at all times Must be available to work occasional nights, holidays, and weekends Excellent verbal and written communication skills Highly responsive at all times Job Type:
Contract Pay:
$9.
00 - $25.
00 per hour
Benefits:
Flexible schedule Schedule:
On call Language:
English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will trainusers of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
The ideal candidate will have great troubleshooting abilities and attention to detail.
The goal is to install and maintain payment systems and/or equipment to optimize the role of technology on business sustainability.
The ideal candidate is preferred to be an enthusiastic individual who can listen to customer service issues and then offer resolutions by staying well-trained in product knowledge which is critical for offering quick and accurate customer assistance.
Responsibilities Set up payment processing equipment and necessary peripheral devices Check merchant's existing hardware to ensure functionality and compatibility with processing equipment Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems in accordance with PCI compliance standards Provide orientation and guidance to users on how to operate new software and processing equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.
) Maintain records/logs of repairs and fixes and maintenance schedule Identify processing or network equipment shortages and place orders Assist team members with IT and service issues Maintain/replenish equipment inventory as needed Maintain work schedule to ensure efficient time management Answers incoming customer calls regarding product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company's bottom line by problem solving and turning frustrated clients into retained clients Skills Proven experience as IT Technician or relevant position Excellent diagnostic and problem-solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Degree in Computer Science, engineering or relevant field is preferred Certification as IT Technician will be an advantage (e.
g.
, CompTIA A+, Microsoft Certified IT Professional) Ability to remain professional and courteous with customers at all times Must be available to work occasional nights, holidays, and weekends Excellent verbal and written communication skills Highly responsive at all times Job Type:
Contract Pay:
$9.
00 - $25.
00 per hour
Benefits:
Flexible schedule Schedule:
On call Language:
English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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